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Products & services
Network infrastructure and IT support from the same team that wired the building
Hiscall designs, installs and supports data networking, wireless infrastructure and ongoing IT support, backed by manufacturer-specific training from our technology partners rather than a general-purpose help desk.
What's included
- Network infrastructure
- Designed with your cabling
- Wireless / Wi-Fi
- Facility-wide coverage
- IT support
- Ongoing, not one-time
- Point of contact
- One team, every system
- Support
- 24/7 on contract
1995Year founded
2service centers
18Industries served
23+Technology partners
24/7Certified staff on call
Experience30 years, since 1995
Certification23+ technology partners
SystemsNetwork, wireless, IT support
Support24/7/365, Midsouth based
A network built by whoever pulled the cable and supported by a different help desk is where most IT problems actually start. Hiscall designs network infrastructure and wireless coverage alongside the cabling, phones and security we install, then keeps supporting it with IT-certified technicians who already know your building instead of starting from a ticket with no context.
Why one team
What actually changes when your network designer is also your IT support
A network that's designed and supported by the same team skips the finger-pointing. Here's what that looks like split across vendors versus handled by one.
| Where it counts | Hiscall | Separate IT vendor |
|---|---|---|
| Network design | Planned alongside your cabling | Inherited from whatever was already there |
| Support calls | A Hiscall employee who knows your network | A general-purpose help desk |
| Wireless coverage | Designed with the building, not bolted on | Extended access points as complaints come in |
| Manufacturer training | 23+ certified technology partners | Whatever the tech happened to learn |
| Everything else | Phones, cameras, cabling, AV, all included | Another vendor, another contract |
What we install
Three areas that keep your network running, not just your IT tickets closed.
- Network infrastructure and Wi-Fi. Designed alongside your cabling, not bolted on afterward, so coverage matches how the building is actually used.
- Point-to-point wireless. Connects separate buildings or sites with a wireless link instead of trenching new cable between them, sized to a single campus or a multi-location business.
- IT-certified technicians. Ongoing support, not a one-time install. Our technicians carry manufacturer-specific certifications from our technology partners.
- One point of contact. The same team that handles your phones and security handles your network, so a problem doesn't get bounced between vendors while you wait.
What else we install
The other systems in your building, from the same team
Most of our network projects sit alongside a phone system, cameras or cabling we're already handling.
Telecommunications
Cloud and premise-based VoIP, SIP trunking and dial tone, with unlimited moves, adds and changes on contract.
Telecommunications →Security Solutions
Video surveillance, access control and ID badge printing under Tennessee CCTV License #1405.
Security Solutions →Network Cabling
Copper and fiber infrastructure, paging, intercom, nurse call and clock systems, installed by BICSI-certified technicians.
Network Cabling →Audio Visual
Conference and training room AV, video conferencing, digital signage and sound masking.
Audio Visual →How we work
Five steps, and you know who to call at each one
Step 01
Survey
We come to you at no charge, look at your current network and coverage, and tell you honestly what should be replaced and what has life left in it.
Step 02
Design
You get a documented scope and clear pricing, with capacity planned for the systems running on top of the network.
Step 03
Install
Our own IT-certified technicians do the work, coordinated around your business hours rather than around us.
Step 04
Train
On-site sessions for staff so day-to-day issues don't all require a support call.
Step 05
Support
You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.
A network that was designed by the same team that supports it doesn't need a translator between the two. That's the whole point of doing it this way.Hiscall, Inc.
Local technicians, coverage across the Midsouth and beyond
Two Tennessee offices put a certified Hiscall employee close by.
- Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
- Knoxville. Branch office serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
- You reach a person. You work directly with a trained, certified, Hiscall-badged employee, not a call center.
- Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.
Products & services
Explore the rest of what we install
IT & Data Networking You are here
Telecommunications
Security Solutions
Network Cabling
Audio Visual
All products & services →
Questions we hear
Frequently asked questions
Do you handle IT support even if you didn't install our original network?
In most cases, yes. During the site survey we'll assess what's already in place and give you a straight answer about whether to build on it or replace it.
Is this a help desk, or do technicians actually come on site?
Both. A large share of monitoring, configuration and troubleshooting happens remotely, but when a problem needs hands on site, it's a badged Hiscall employee who already knows your network.
Can you improve Wi-Fi coverage in a building you didn't originally wire?
Yes. We'll survey your current coverage and cabling capacity and recommend what it actually takes to close the gaps, rather than just adding access points until complaints stop.
Is the site survey really free?
Yes. We assess your network, document what's in place, and give you a scope and a price. There is no charge and no obligation to proceed.
Who answers when the network goes down at 2 a.m.?
A Hiscall employee. We're staffed 24 hours a day, seven days a week, 365 days a year for emergency response, and the technicians who answer are the ones who know your network.
Do you install point-to-point wireless between buildings?
Yes. A point-to-point wireless link connects separate buildings or sites without trenching new cable between them, useful for a multi-building campus or a second location that would be expensive to run fiber to. We size and install it as part of the same site survey as your network and Wi-Fi.
Tell us what your network needs.
We'll assess what's already there and give you a straight answer about what to replace and what to keep. No charge for the survey.