Industries

A guest only sees the front desk. Behind it, housekeeping, maintenance and the front office have to be talking to each other in real time, or the guest notices.

Hiscall designs, installs and supports phone systems, unified communications, overhead paging, CCTV, access control and digital signage for hotels and hospitality properties nationwide. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Hiscall-managed
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

1995Year founded

2service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsFront desk to back of house

Support24/7/365, Midsouth based

A hotel or hospitality property runs on communication moving in every direction at once: guest to front desk, front desk to housekeeping, housekeeping to maintenance, all of it happening while a guest is standing at the counter. Clear and concise communication between departments is essential for seamless service and timely responses to guest needs, and that only happens when the phone system, paging and networking behind it are designed together. Hiscall designs the whole path, from the first call to the last night's security walk, and supports all of it with the same certified technicians who installed it.

How it fits together

From the first call to the last night's security walk

A property runs on dozens of small handoffs between departments a guest never sees. Built as one system, those handoffs happen instantly. Built from four separate vendors, a guest is the one who notices when they don't.

The arrival

VoIP and cloud-based phone systems, unified communications and interactive voice response route a guest's call correctly from the very first ring, before they've even checked in.

The stay

Voice-to-email and speech-to-text make sure a guest's request doesn't get lost between shifts, while IP-based overhead paging keeps housekeeping, maintenance and the front desk connected in real time.

The property

Interactive displays, video walls and digital signage guide guests around the property and promote events and amenities without a separate vendor for every screen.

The night

CCTV, access control and data networking secure guest floors and back-of-house areas around the clock, all riding on the low voltage cabling underneath.

Why one team

What actually changes when one team owns the whole system

A property that buys phones, cameras and signage from three vendors owns the gaps between them too, usually while a guest is waiting. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your property	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Cross-department coordination	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for guest experience, not adapted to it

Four capabilities that general low voltage contractors typically do not carry.

Unified communications & voice-to-email. Keeps a guest request moving between departments and shifts instead of getting lost in a handoff.
IP-based overhead paging. Connects housekeeping, maintenance and the front desk in real time across the whole property.
Video walls & digital signage. Guides guests and promotes events and amenities without a separate vendor for every screen.
Priority customer service. A trained, Hiscall-badged employee who knows your property, not a call center overseas.

What we install

Every system across the property, from one team

Most properties buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems

VoIP and cloud-based phone systems with unified communications, voice-to-email and speech-to-text, sized for a single property or a multi-property group.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized to a single property or a full campus.

Network Cabling

Cameras & access control

CCTV security cameras and access control systems protecting guest floors, back-of-house areas and entry points, under Tennessee CCTV license #1405.

Security Solutions

Data networking

Data networking equipment that keeps phones, paging and signage running reliably across the whole property.

IT Services & Data Networking

Interactive displays & digital signage

Interactive displays, video walls and digital signage guiding guests and promoting events and amenities.

Audio Visual

Overhead paging & message on hold

IP-based overhead paging connecting departments in real time, plus music and message-on-hold for every call.

Audio Visual

Properties we work with every week

From a single independent property to a multi-location group, with the same certified technicians on every job.

Independent hotels & inns. Phones, paging and CCTV scoped to a single property, not sold as an enterprise package.
Multi-property groups. Consistent systems and support across every location, with one point of contact instead of a different vendor per site.
Resorts & extended-stay properties. Digital signage and video walls sized to a larger footprint with more guest-facing amenities.
Event & conference venues. Interactive displays and audio/visual built around a space that changes configuration from one event to the next.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-property group, we design one standard that repeats cleanly across every location.

Step 03

Install

Installation is scheduled around occupancy, not around us.

Step 04

Train

On-site sessions for front desk, housekeeping and maintenance staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, coverage across the Midsouth and beyond

Two Tennessee offices put a certified Hiscall employee close by. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-property group costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
Beyond our two offices. We also have employees based in West Tennessee and Kentucky, and we support customers throughout the Midsouth region and several nationwide.

From the first call to the last night's security walk, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Keeping every department talking to each other in real time is not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Hospitality You are here Healthcare Banking Government Law Enforcement Utilities Insurance Veterinary & Pet Care Automotive Dealerships Education Food Service Funeral Homes Houses of Worship Manufacturing Multi-Family Housing Retail Assisted Living Ambulatory Surgery Centers All 18 Industries →

Questions we hear

Frequently asked questions

Can you keep housekeeping, maintenance and the front desk connected?

Yes. IP-based overhead paging and unified communications connect every department in real time, so a request doesn't get lost between shifts or departments.

Do you route guest calls correctly from the first ring?

Yes. VoIP and cloud-based phone systems with interactive voice response route a guest's call to the right department automatically, before they've even checked in.

Can you secure guest floors and back-of-house areas separately?

Yes. Access control and CCTV are designed to secure guest floors, back-of-house areas and entry points as distinct zones, not a single blanket system.

Do you work with multi-property groups?

Regularly. We design one standard system that repeats cleanly across every property, so a new location gets the same phones, cameras and paging as the rest of your group, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the property, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your property needs.

We will walk the property, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.