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A customer texting about a trade-in, or calling to check if their car is ready, expects an answer now. Not a callback three departments later.

Hiscall designs, installs and supports phone systems, single number reach, CCTV, cabling and audio/visual for Tennessee automotive dealerships. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Our own crew
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

Every technician who enters your dealership is a badged Hiscall employee. We do not subcontract installation or support.

1995Year founded

2Tennessee service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsSales floor to service bay

Support24/7/365, Tennessee based

In a dealership, repeat business is the business, a customer who reaches their salesperson easily and gets their car back on time is a customer who comes back for the next one. Most vendors sell you a phone system and leave the rest, the waiting area, the paging across the lot, the connection between sales and service, to someone else. Hiscall designs the whole path, from the handset to the service bay, and supports all of it with the same certified technicians who installed it.

How it fits together

From the first inquiry to the next visit

When it is designed as one path, a customer's question gets answered fast and their next visit is just as smooth. When it is not, a missed call or a lost handoff between departments is how a dealership loses a repeat customer.

The inquiry

A call or text comes in about a vehicle. VoIP and digital phone systems route it, and single number reach keeps the right salesperson reachable whether they're on the lot, at lunch, or on a test drive.

The wait

Advertising and music on-hold messaging, plus lobby and waiting-area audio visual, keep customers informed and engaged during a service visit instead of watching the clock.

The bay

Overhead paging and low voltage cabling connect the service bays, the parts counter and the front desk, so a customer's status doesn't get lost between departments.

The return

Reliable carrier services, wireless networks and CCTV keep everything running the same way at the next visit, because repeat business is what a dealership is built on.

Why one team

What actually changes when one team owns the whole system

A dealership that buys phones, cameras and connectivity from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your dealership	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Customer follow-through between departments	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for dealerships, not adapted to them

Four capabilities that general low voltage contractors typically do not carry.

Single number reach. A Multi-Line Client (MLC) mobile setup keeps a salesperson reachable on one number whether they're on the lot, at lunch, or on a test drive.
Advertising & music on-hold messaging. Turns hold time into a chance to promote current offers and inventory, instead of dead air.
Overhead paging across the lot & service bays. Reaches sales, service and parts staff instantly, without guesswork over an aging intercom.
Carrier services. Hiscall manages carrier circuits directly, so a connectivity issue doesn't slow down the sales floor or the service drive.

What we install

Every system across the dealership, from one team

Most dealerships buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & single number reach

VoIP and digital phone systems with Multi-Line Client mobile, so a salesperson never misses a call because they're off the desk.

Telecommunications

Advertising & on-hold messaging

Custom music and advertising on-hold messaging that promotes current inventory and offers while a customer waits.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized for a single lot or a multi-location dealer group.

Network cabling

CCTV security cameras

Camera coverage across the lot, showroom and service areas, under Tennessee CCTV license #1405.

Security solutions

Wireless networks & carrier services

Wireless network infrastructure and directly managed carrier circuits, sized to a single dealership or a multi-location group.

IT services & data networking

Lobby AV & overhead paging

Lobby and waiting-area audio visual for the customer lounge, plus overhead paging that reaches staff across the building and lot.

Audio visual

Dealerships we work with every week

From a single-location new or used car lot to a multi-location dealer group, with the same certified technicians on every job.

New & used car dealerships. Phones, single number reach and CCTV scoped to a single lot rather than sold as an enterprise package.
Multi-location dealer groups. Consistent systems and support across every location, with one point of contact instead of a different vendor per store.
Service & parts departments. Overhead paging and cabling built around the handoffs between the service drive, the bays and the parts counter.
Auto suppliers & vendors. Reliable phone systems and carrier services for staying connected with dealerships and other professionals across the industry.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-location dealer group, we design one standard that repeats cleanly across every store.

Step 03

Install

Our own badged technicians do the work, coordinated around showroom and service hours, not around us.

Step 04

Train

On-site sessions for sales, service and front desk staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, statewide coverage

Two Tennessee offices mean a certified Hiscall employee on site rather than a subcontractor you have never met. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-location dealer group costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.

From the first inquiry to the next service visit, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Repeat business and reachability are not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Automotive dealerships You are here Healthcare Banking Government Law enforcement Utilities Insurance Veterinary & pet care Education Food service Funeral homes Hospitality Houses of worship Manufacturing Multi-family housing Retail Assisted living Ambulatory surgery centers All 18 industries →

Questions we hear

Frequently asked questions

Can salespeople stay reachable when they're not at a desk?

Yes. Single number reach through a Multi-Line Client mobile setup rings a salesperson's cell phone off the same number as their desk phone, so a call reaches them whether they're on the lot, at lunch, or on a test drive.

Can you make wait times in the service department less dead?

Yes. Lobby and waiting-area audio visual, plus advertising and music on-hold messaging, give customers something worthwhile during a wait instead of silence or a generic tone.

Can staff across sales, service and parts reach each other quickly?

Yes. Overhead paging and unified phone systems connect the showroom, service bays and parts counter, so a status update doesn't get lost between departments.

Do you handle multi-location dealer groups?

Regularly. We design one standard system that repeats cleanly across every store, so a new location gets the same phones, cameras and connectivity as the rest of your group, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the dealership, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your dealership needs.

We will walk the lot, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.