Telecommunications
A cloud phone system priced per user, installed and supported by Hiscall employees
Hiscall Cloud Services replaces your phone system with no upfront hardware purchase. Mobile apps, softphones, auto attendants, call recording and reporting, installed by our technicians and supported by our own staff, not a call center.
What's included
- Handsets
- Included, 5-year term
- Calling
- Unlimited across the US
- Programming changes
- Unlimited
- Training
- Unlimited, on site
- Support
- 24/7 on contract
1995Year founded
2Tennessee service centers
18Industries served
25+Technology partners
24/7Certified staff on call
PlansFour tiers, priced per user
HandsetsIncluded on 5-year terms
ChangesUnlimited, no per-ticket fee
Support24/7/365, Hiscall staff
Cloud phone systems are close to a commodity now. Every provider offers roughly the same feature list. What still varies is who wires the building, who programs the call flow, who trains the front desk, and who answers when a queue stops routing on a Monday morning. Hiscall Cloud Services gives you the same core capability as the nationwide voice providers, installed and supported by the same Hiscall employees who wire your building, priced to avoid the line items that make a cloud bill grow after the first year.
What's actually included
What ships with the plan, and what usually costs extra elsewhere
Here's what comes with every Hiscall Cloud Services agreement, next to what other providers often bill separately.
| Hiscall | Typically extra | |
|---|---|---|
| On-site installation | Included, our own crew | Self-install kit |
| Handsets | Included, 5-year term | Purchased or rented separately |
| Programming changes | Unlimited | Billed per ticket |
| Software updates | Automatic, for the life of the agreement | Version-dependent upgrade fee |
| Staff training | Unlimited, on site | Documentation only |
| Failover | Included on every plan | Reserved for higher tiers |
Four plans, mixed across your team
Most customers run two or three tiers at once. Essential for shared spaces, Advanced UC for anyone who leaves the building, Premium UC wherever calls are queued or reported on.
Essential
Lobbies, break rooms, conference rooms and shared areas.
Quoted per userDepends on term and user count
Basic features
- 3-party audio conference
- System-wide auto attendant
- Call logs
- Call park and retrieve
- Contacts and company directory
- Intercom calling
- Music and messaging on hold
UC
Staff who need voicemail and everyday call handling.
Quoted per userDepends on term and user count
Everything in Essential, plus
- Voicemail
- Busy lamp field
- Call forwarding
- Hunt group or ring group
- Call waiting
- Do not disturb
- Follow me or simultaneous ring
- Inbound caller ID name
Advanced UC
Mobile employees and sales teams who work away from a desk.
Quoted per userMost popular for growing teams
Everything in UC, plus
- Mobile app
- Softphone or web phone
- Attendant console
- Web-based interface
- Presence and internal chat
- On-demand call recording
- Click to call
- Group and interoffice paging
- Voicemail to email and notifications
Premium UC
Management, dispatch and call center environments.
Quoted per userDepends on term and user count
Everything in Advanced UC, plus
- Audio conferencing bridge
- Voicemail transcription
- Call reporting
- Call queue, ring all
- Custom outbound caller ID
- Administrator portal
Need a local area code? We have access to in-demand area codes and prefixes, and can handle number assignment, porting, and releasing you from a current contract if you're not satisfied with it.
What each of those actually covers
The parts that usually turn into invoices
Lifetime system updates
Your system updates automatically. New capability arrives without a migration project or a version-upgrade invoice.
Unlimited programming
Add a line, move an extension, change a call flow, rebuild the auto attendant for a new season. Call us, it's covered.
Phones included
Desk phones ship with the service on a 5-year agreement. Other terms are available if you'd rather own the hardware.
Support that answers
You work directly with a trained, certified, Hiscall-badged employee, not a call center.
Unlimited training
On-site sessions and user guides, repeated whenever you hire, reorganize or add a location.
On-site installation
Our own crew installs and configures everything on your premises, on a schedule that doesn't interrupt your business.
Reliability
Built so a bad afternoon doesn't become a lost day
Failover is standard on every plan. For environments where a dropped call has real consequences, clinics, dispatch centers, banks, we design the supporting infrastructure too: UPS sizing, redundant connectivity, and the switching and cabling underneath it all.
- Unlimited inbound and outbound US minutes with SIP trunks
- Point-to-point video calling and conferencing
- Voicemail with unified messaging
- Call monitoring and on-demand recording
- Continuous software updates
- A performance guarantee on every agreement
Questions we hear
Cloud phone system questions
Is my business too small, or too large, for cloud?
Small businesses get a feature-rich system for less cost and less maintenance, and can replace aging infrastructure without a large capital purchase. Larger organizations get a scalable platform with minimal hardware cost, and hand the maintenance to us so internal IT can work on improving the business instead of maintaining it.
We already have an on-premise system.
A hybrid deployment lets you keep that investment and add cloud where it earns its keep: remote workers, a second site, disaster failover. You don't have to dismantle a working system to get the benefits of cloud.
How long does a cutover take?
It depends on number porting and how much cabling the building needs. A single-site office with clean infrastructure is typically days, not months. The free site survey gives you a real date before you sign anything.
What if we're mid-contract with another provider?
Tell us who you're with and what you're paying. We can often help release you from a current agreement if you're not satisfied with it, and we'll be straight with you if the math says waiting is cheaper.
Products & services
Explore the rest of what we install
Tell us what your business needs
We'll walk the building, look at what's already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.