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A resident needs help now, a physician needs to see them without driving over, and a family needs to know someone's watching. All three, every shift.
Hiscall designs, installs and supports phone systems, overhead paging, telehealth-ready audio/visual, digital signage, CCTV and access control for Tennessee assisted and senior living communities. One certified team installs it, and the same team answers when you call.
What "local support" actually means
- Who answers the phone
- A Hiscall employee
- Where they sit
- Dickson or Knoxville
- On-site install
- Our own crew
- Moves, adds & changes
- Unlimited
- After-hours coverage
- 24/7 on contract
Every technician who enters your community is a badged Hiscall employee. We do not subcontract installation or support.
1995Year founded
2Tennessee service centers
18Industries served
25+Technology partners
24/7Certified staff on call
Experience30 years, since 1995
CertificationBICSI, CCTV Lic. #1405
SystemsCall for help to family update
Support24/7/365, Tennessee based
Assisted living runs on communication that has to satisfy four different people at once: the resident who needs something, the staff member who has to respond, the physician who needs an accurate picture without always being on site, and the family who needs to know their loved one is safe. Cost-effective, reliable technology is what keeps those four in sync without adding a burden to already-stretched staff. Hiscall designs the whole path, from the moment a resident needs help to the moment a family gets an update, and supports all of it with the same certified technicians who installed it.
How it fits together
From a resident's call to a family's peace of mind
A senior living community depends on a resident being heard fast, a physician or specialist being reachable without a drive, residents staying socially engaged rather than isolated, and the building itself being watched around the clock. Built as one system, all four hold up together. Built from four separate vendors, all four are the first things families ask about when something goes wrong.
01
The call
Cloud and premise-based phone systems with IP-based overhead paging route a resident's call for help to the right staff member fast, without relying on someone happening to walk by.
02
The visit
Contact center solutions, interactive voice response and customized message-on-hold keep physicians, specialists and families reaching the right person, even when a trip to the community isn't necessary.
03
The common room
TV displays, digital signage and audio/visual for community rooms keep residents socially engaged and informed, not just parked in front of a hallway bulletin board.
04
The watch
CCTV, access control, staff ID badges and remote monitoring for temperature, water and heat protect residents and the building around the clock, on the cabling and network underneath.
Why one team
What actually changes when one team owns the whole system
A community that buys phones, cameras and monitoring from three vendors owns the gaps between them too, usually the ones families notice first. Here is what that costs in practice.
| Where it counts | Hiscall | Separate vendors per system |
|---|---|---|
| Installation | One team, one schedule | Coordinated by you, across contractors |
| Support calls | A Hiscall employee who knows your community | Whichever vendor you guess is responsible |
| System integration | Designed together from the start | Bolted together after the fact, if at all |
| Resident & family trust | One point of accountability | Finger-pointing between vendors |
| Everything else | Cabling, cameras, AV, IT, all included | Another vendor, another contract |
Built for resident care, not adapted to it
Four capabilities that general low voltage contractors typically do not carry.
- IP-based overhead paging. Reaches staff fast when a resident needs help, without relying on someone happening to be nearby.
- Remote environmental monitoring. Alerts staff to a temperature, water or heat problem before it becomes a resident-safety issue.
- Contact center solutions & IVR. Routes a physician's, specialist's or family member's call to the right person without adding to front-desk workload.
- CCTV & access control. Watches entrances and common areas while staff ID badges keep track of who's on the floor.
What we install
Every system across the community, from one team
Most communities buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.
Phone systems
Cloud and premise-based phone systems with contact center solutions, IVR and message-on-hold connecting residents, staff and families.
TelecommunicationsCabling and infrastructure
Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized to a single community or a multi-site operator.
Network cablingCCTV, access control & ID badges
CCTV security cameras, access control and staff ID badges securing entrances and common areas, under Tennessee CCTV license #1405.
Security solutionsData networking
Data networking equipment that keeps phones, paging and remote monitoring running reliably across the whole community.
IT services & data networkingAudio/visual for community rooms
Audio/visual systems, TV displays and digital signage/video walls for community rooms and lobby areas.
Audio visualOverhead paging & remote monitoring
IP-based overhead paging and remote monitoring solutions for temperature, water and heat, watching what staff can't watch every minute.
Audio visualCommunities we work with every week
From a single assisted living residence to a multi-site senior living operator, with the same certified technicians on every job.
- Assisted living communities. Phones, paging and CCTV scoped to a single residence, not sold as an enterprise package.
- Independent & senior living communities. Social engagement and communication systems built around resident independence.
- Multi-site senior living operators. One standard system that repeats cleanly across every community, with one point of contact instead of a different vendor per site.
- Memory care & skilled nursing wings. Access control and remote monitoring sized to a higher level of resident oversight.
How we work
Five steps, and you know who to call at each one
Step 01
Survey
We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.
Step 02
Design
You get a documented scope and clear pricing. For a multi-site operator, we design one standard that repeats cleanly across every community.
Step 03
Install
Our own badged technicians do the work, scheduled around residents and staff, not around us.
Step 04
Train
On-site sessions for caregiving, front desk and administrative staff, repeated as often as your team needs it.
Step 05
Support
You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.
Local technicians, statewide coverage
Two Tennessee offices mean a certified Hiscall employee on site rather than a subcontractor you have never met. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-site operator costs you far less time than it used to.
- Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
- Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
- You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.
From a resident's call for help to a family's peace of mind, designed as one system and installed by the same certified technicians who support it.Hiscall, Inc.
Other industries
The same team, built for eighteen industries
Keeping residents, staff and families in sync is not the only reason a system has to work as one path instead of four. Every industry below gets the same design and support approach.
Questions we hear
Frequently asked questions
Can staff be reached quickly when a resident needs help?
Yes. IP-based overhead paging and cloud/premise phone systems are designed to route a call for help to the right staff member fast, without relying on someone happening to be nearby.
Can physicians and family members reach the right person without visiting?
Yes. Contact center solutions, interactive voice response and message-on-hold route a call to the right person, whether it's a physician, a specialist or a family member checking in.
Can you help keep residents socially engaged?
Yes. TV displays, digital signage and audio/visual for community rooms are designed to keep residents informed and engaged, not isolated in a hallway.
Can you monitor for a temperature, water or heat problem?
Yes. Remote monitoring solutions alert staff to a developing issue before it becomes a resident-safety problem, day or night.
Do you work with multi-site senior living operators?
Regularly. We design one standard system that repeats cleanly across every community, so a new location gets the same phones, cameras and monitoring as the rest of your portfolio, installed and supported by the same team.
Is the site survey really free?
Yes. We walk the community, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.
Tell us what your community needs.
We will walk the community, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.
Related
Take the details with you
Assisted living flyer
One page covering phone systems, paging, remote monitoring, CCTV and access control for assisted and senior living communities, with the full capability list.
Request the flyerHealthcare
Another resident- and patient-facing industry built around clear communication between staff, physicians and the people they care for.
Read the Healthcare pageAll 18 industries
The full list of industries Hiscall serves, with detailed pages going up one at a time.
View all industries