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When someone calls about a sick pet, they shouldn't sit on hold listening to music that has nothing to do with why they called.

Hiscall designs, installs and supports phone systems, unified communications, CCTV, digital signage and cabling for Tennessee veterinary practices and pet care providers. One certified team installs it, and the same team answers when you call.

Request a free site survey Call (866) 740-7771

What "local support" actually means

Who answers the phone: A Hiscall employee
Where they sit: Dickson or Knoxville
On-site install: Our own crew
Moves, adds & changes: Unlimited
After-hours coverage: 24/7 on contract

Every technician who enters your clinic is a badged Hiscall employee. We do not subcontract installation or support.

1995Year founded

2Tennessee service centers

18Industries served

25+Technology partners

24/7Certified staff on call

Experience30 years, since 1995

CertificationBICSI, CCTV Lic. #1405

SystemsClient calls to clinic network

Support24/7/365, Tennessee based

A veterinary practice runs on urgency and reassurance at the same time, a worried owner's call, a waiting room that needs to feel calm, a message from a supplier that can't sit unread. Most vendors sell you a phone system and leave the rest, the waiting room experience, the security, the way staff reach each other across exam rooms, to someone else. Hiscall designs the whole path, from the handset to the waiting room display, and supports all of it with the same certified technicians who installed it.

How it fits together

From a worried phone call to a calm waiting room

When it is designed as one path, an anxious pet owner gets a fast answer and a comfortable wait. When it is not, a missed call or a message stuck in a queue is how a practice loses a client's trust.

The call

A pet owner calls, sometimes about a routine appointment, sometimes about an emergency. Interactive voice response and unified communications route it to the right person fast.

The visit

Interactive displays, digital signage and customized on-hold messaging keep clients informed and at ease in the waiting room, while CCTV and access control keep the clinic secure.

The update

Speech-to-text and voice-to-email turn a message from a client or supplier into something a staff member sees right away, not something waiting in a voicemail queue.

The network

IP-based overhead paging, cabling and data networking tie every exam room, the front desk and the back office together reliably, whether it's a single clinic or several locations.

Why one team

What actually changes when one team owns the whole system

A practice that buys phones, cameras and displays from three vendors owns the gaps between them too. Here is what that costs in practice.

Where it counts	Hiscall	Separate vendors per system
Installation	One team, one schedule	Coordinated by you, across contractors
Support calls	A Hiscall employee who knows your clinic	Whichever vendor you guess is responsible
System integration	Designed together from the start	Bolted together after the fact, if at all
Urgent calls & follow-up messages	One point of accountability	Finger-pointing between vendors
Everything else	Cabling, cameras, AV, IT, all included	Another vendor, another contract

Built for veterinary & pet care providers, not adapted to them

Four capabilities that general low voltage contractors typically do not carry.

Speech-to-text & voice-to-email. Turns a voicemail into text or email instantly, so an urgent message from a client or supplier is seen right away, not sitting in a queue.
Interactive displays & digital signage. Keeps clients informed and engaged in the waiting room and exam areas, with content that fits your practice.
Music & messaging-on-hold. Customized on-hold messaging that reflects your practice, not a generic default, so on-hold time still feels attended to.
IP-based overhead paging. Reaches staff instantly across exam rooms, the back office and multiple locations, without anyone hunting someone down.

What we install

Every system across the practice, from one team

Most practices buy each system from a different vendor, then spend years getting them to talk to each other. We put them on one design and one support relationship.

Phone systems & unified communications

Cloud and premise-based VoIP with interactive voice response, speech-to-text, voice-to-email and customized messaging-on-hold.

Telecommunications

Cabling and infrastructure

Copper and fiber optic low voltage infrastructure installed by BICSI-certified technicians, sized for a single clinic or a multi-location practice.

Network cabling

Cameras & access control

CCTV security cameras and access control protecting the clinic, controlled substances, and after-hours boarding areas, under Tennessee CCTV license #1405.

Security solutions

Data networking

Network infrastructure sized to a single clinic or an entire multi-location practice, backed by the same team that wired it.

IT services & data networking

Digital signage & interactive displays

Digital signage and interactive displays that keep clients informed and engaged while they wait, with content built for your practice.

Audio visual

Overhead paging & AV systems

IP-based overhead paging and audio/visual systems that keep staff connected across exam rooms and the back office.

Audio visual

Providers we work with every week

From a single-doctor clinic to a multi-location practice, with the same certified technicians on every job.

Veterinary clinics & animal hospitals. Phones, waiting room displays and security scoped to a single clinic rather than sold as an enterprise package.
Multi-location veterinary practices. Consistent systems and support across every location, with one point of contact instead of a different vendor per clinic.
Pet care & boarding facilities. Access control, CCTV and overhead paging built around a facility with staff, animals and visitors moving through it all day.
Pet product manufacturers & suppliers. Reliable phone systems and data networking for reaching staff and professionals across the industry.

How we work

Five steps, and you know who to call at each one

Step 01

Survey

We come to you at no charge, look at what is already in place, and tell you honestly what should be replaced and what has life left in it.

Step 02

Design

You get a documented scope and clear pricing. For a multi-location practice, we design one standard that repeats cleanly across every clinic.

Step 03

Install

Our own badged technicians do the work, coordinated around appointment hours and animal care, not around us.

Step 04

Train

On-site sessions for front desk, veterinary and administrative staff, repeated as often as your team needs it.

Step 05

Support

You call us directly, not a queue, with 24/7/365 emergency response and unlimited moves, adds and changes.

Local technicians, statewide coverage

Two Tennessee offices mean a certified Hiscall employee on site rather than a subcontractor you have never met. Cloud-managed systems let us monitor, configure and resolve a great deal remotely, so a multi-location footprint costs you far less time than it used to.

Dickson. Corporate headquarters and 25,000 square foot distribution facility, serving Middle Tennessee and the Nashville region. Reach the Dickson office directly at (615) 740-7771.
Knoxville. Branch office at 4620 Old Broadway, serving East Tennessee since 2001, with the same certified technicians and the same emergency response. Reach the Knoxville office directly at (865) 862-4650.
You reach a person. You work directly with a trained, certified, Hiscall-badged employee. Your needs are not outsourced to a call center overseas.

A worried phone call and a calm waiting room, designed as one system and installed by the same certified technicians who support it.

Hiscall, Inc.

Other industries

The same team, built for eighteen industries

Client engagement and urgent communication are not the only reason a system has to work as one path. Every industry below gets the same design and support approach.

Veterinary & pet care You are here Healthcare Banking Government Law enforcement Utilities Insurance Automotive dealerships Education Food service Funeral homes Hospitality Houses of worship Manufacturing Multi-family housing Retail Assisted living Ambulatory surgery centers All 18 industries →

Questions we hear

Frequently asked questions

Can your phone systems help with urgent calls from pet owners?

Yes. Interactive voice response and unified communications route calls to the right person quickly, and customized messaging-on-hold means an anxious owner isn't left with generic hold music while they wait.

Do you provide displays and signage for the waiting room?

Yes. Interactive displays and digital signage keep clients informed and engaged while they wait, with content built around your practice rather than a generic feed.

Can staff reach each other quickly across exam rooms or locations?

Yes. IP-based overhead paging and unified communications connect exam rooms, the front desk and the back office instantly, whether that's one clinic or several.

Do you work with multi-location veterinary practices?

Regularly. We design one standard system that repeats cleanly across every clinic, so a new location gets the same phones, cameras and displays as the rest of your practice, installed and supported by the same team.

Is the site survey really free?

Yes. We walk the clinic, document what is in place, and give you a scope and a price. There is no charge and no obligation to proceed.

Who answers if something goes down after hours?

A Hiscall employee. We are staffed 24 hours a day, seven days a week, 365 days a year for emergency response. Support is not outsourced, and the technicians who answer are the ones who know your installation.

Tell us what your practice needs.

We will walk the clinic, look at what is already there, and give you a straight answer about what to replace and what to keep. No charge for the survey.