Resources
Guides, manuals and support for the systems we've installed.
If you're a Sangoma or Wildix phone customer, need an account form, or can't remember how to do something on your handset, start here. Call us and a real person will get you the answer today, often while you're still on the phone.
- Sangoma phone systems
- (866) 740-7771
- Wildix phone systems
- (866) 740-7771
- Billing & account questions
- (866) 740-7771
- Dickson office direct
- (615) 740-7771
- Knoxville office direct
- (865) 862-4650
Every call is answered by a Hiscall employee, not an outsourced call center. Fastest way to get a document or an answer: call.
Guides by system
Find your phone system, then find your guide
Pick your system below. Every category reaches a real person the same day, not a download link.
Sangoma phone systems
Quick-reference guides for handset basics, voicemail setup and common call-handling features on Sangoma desk phones.
Request a Sangoma guideWildix phone systems
Getting-started guides for the Wildix collaboration app, desk phone basics and softphone setup for remote staff.
Request a Wildix guideAccount & billing
Forms and answers for the questions that come up most: adding a line, updating billing contacts, and requesting a service change.
Contact billing supportBefore you call
Common questions
I can't find the guide for my phone system. What do I do?
How do I request a change to my phone system?
Who do I call for a billing question?
Do you have manuals for older equipment that isn't listed here?
Can't find what you're looking for?
A Hiscall employee answers the phone, not a queue. Call us and we'll get you the document, the answer, or a technician, whichever the situation actually needs.